30-day money-back guarantee
Not happy with your Premium or Ultimate plan? Within 30 days of purchase we refund the full amount, no questions asked. This goes beyond your statutory right of withdrawal.
Refunds are processed by our payment provider, Paddle. To request a refund:
- Go to paddle.net and enter the email address you used at checkout — you can view invoices and request refunds directly there.
- Or email us at n.seidel@arc-nova.io with your purchase date and account email.
Statutory right of withdrawal (EU consumers)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of conclusion of the contract.
To exercise your right of withdrawal you must inform us (Arc Nova GmbH, Wulfter Heide 5, 49082 Osnabrück, Germany, email: n.seidel@arc-nova.io) of your decision to withdraw by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below but it is not obligatory.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, without undue delay and not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment that you used for the original transaction.
Early expiry of the right of withdrawal
For contracts on the supply of digital content/services, the right of withdrawal expires once we begin performance after you have given express prior consent that we may begin performance before the end of the withdrawal period and acknowledged that you thereby lose the right of withdrawal. Our voluntary 30-day money-back guarantee remains unaffected.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
— To Arc Nova GmbH, Wulfter Heide 5, 49082 Osnabrück, Germany, n.seidel@arc-nova.io
— I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the following service:
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature (only if on paper):
— Date:
(*) Delete as appropriate.
Cancellation and pro-rata for upgrades
You can cancel any plan anytime. Access remains until the end of the paid period and the account is then downgraded automatically to Free. When you upgrade (e.g. Premium → Ultimate), Paddle prorates the remaining time on your existing plan against the new one.